the user journey from prospect to customer - how to build customer relationships and loyalty
The User Journey from Prospect to Customer

Life is a highway, but the road from prospect to customer is a journey. Driving individuals from learning about your company to becoming loyal customers doesn’t happen overnight. …

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Website Redesign for the Customer Journey

Remember the 90s, when websites included things like page counters, cheesy music that played on load, clip-art graphics, and intensely patterned backgrounds? We’ve come a long way in …

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